Shipping Policy

WE DO NOT OFFER REFUNDS FOR ITEMS THAT ARE MARKED “DELIVERED” IN TRACKING SYSTEM.

Due to fraudulent claims of “stolen” orders in the past, we are sorry.

 

ANY PAINT PUCK PRODUCT THAT YOU BUY In most cases, you will receive your Paint Puck within one week from when you order it when inside the U.S.

Often times, Paint Pucks are given away as promotional items to supplement selection in the rest of our store. In these instances, you will often times recieve your Paint Puck items in a package that is separate from the items in the rest of your order. Often times, they will arrive at separate times.

For the rest of our inventory, our goal remains to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for NON-PAINT PUCK inventory order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.